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  • Refund Policy

    Refund Policy

    We’re committed to ensuring your experience is smooth from purchase to redemption. Below is how your e-coupon will be delivered and how you can redeem it.

    Your E-Coupon & Redemption

    After Purchase: You’ll receive an e-coupon via email—your key to unlocking your treatment.

    Validity: 14 days from issuance. We recommend booking your session within this window.

    How to Redeem: Simply present your e-coupon (digital or printed) at any allbeauty location in Japan.

    Order Confirmation & Delivery

    Instant Confirmation: A detailed receipt will arrive in your inbox right after payment.

    E-Coupon Timeline: Delivered within 1–3 business days. Can’t find it? Check your spam folder or contact support.

    Why Pre-Book?

    • Guaranteed availability at your preferred time.
    • Priority access during peak hours.
    • Effortless planning for group visits or special occasions.

    Important Notes

    • E-coupons are personalized and non-transferable.
    • Expired vouchers cannot be accepted.
    • For unexpected closures or disruptions, we’ll proactively reach out with flexible options.

    Need help? Our team is always here to ensure your visit reflects our commitment to excellence. Contact us at contact@uverglow.com.