Refund & Cancellation Policy

We strive to make your experience as seamless as possible while maintaining fairness for all our clients.

Refund Policy

Full refunds are available within 48 hours of purchase, provided the service has not been redeemed.

After this period, all purchases are final and non-refundable.

Refunds may be considered in the following cases:

• Request submitted within 48 hours of purchase (before service redemption).
• Evidence of unauthorized or fraudulent transactions.
• Other exceptional circumstances, evaluated on a case-by-case basis.

Please note:

• Gift cards and prepaid services are non-refundable and must be used within their validity period.

Cancellation Policy

We kindly request at least 24 hours’ notice for cancellations or rescheduling.

• Cancelled 24+ hours in advance: No penalty—reschedule anytime.
• Same-day cancellations or no-shows: A 50% fee of the service price applies. Rescheduling is subject to availability.

Unexpected Changes?

We understand life happens. For extenuating circumstances, please contact us—we’ll do our best to accommodate you.

Your satisfaction is our priority!

Still have questions? Contact our support team anytime at contact@uverglow.com – we’re here to help!